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Job Details: Computer Support Technician

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Computer Support Technician
1.00
Salary
$46,931.00
Supplemental Medical/Dental/Vision, LTD, Life Insurance, AD&D, Retirement, EFAP
Kitchener
Canada
Oct 04, 2020
Nov 02, 2020
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.
Required
  • A working knowledge of Active Directory Users and Computers administration, including changing Security Group membership, resetting passwords, and updating User/Computer attributes
  • An understanding of Group Policy Objects and how they enforce user standards in Windows environments
  • Knowledge of Windows File Server services, including Network Shares management and Distributed File System replication
  • A working understanding of IP networking, including DHCP, DNS, routing, switching and VLANs
  • Experience or training in computer hardware support, specifically in setting up and configuring new computers as well as diagnosing and correcting hardware problems
  • Approachable and patient attitude
  • Ability to troubleshoot problems and synthesize solutions using many different resources
  • Ability to communicate well orally and in writing, especially when assisting end users
  • Valid ‘G’ Ontario driver’s license
  • Police vulnerable sector check (required upon hire)
  • Legally able to work in Canada

Preferred
  • Experience with System Center Configuration Manager or a similar solution for deploying updates and monitoring large numbers of Windows workstations
  • Experience with a wide variety of computer hardware, suited to a variety of different needs for individuals who travel frequently or require special accommodations
  • Experience with VoIP systems, especially Asterisk
  • Experience with Apple computers helpful
  • Familiarity with PCI DSS payment card compliance
This salaried full-time position will serve as a computer and technical support person for MCC Ontario. Major components of the role include configuring and documenting user network resources such as file shares, setting up group policy objects to standardize the user environment, configuring and documenting networking devices such as routers and switches, and staffing the help desk in a rotation with other Computer Support staff.
The Computer Support Technician is part of the MCC Ontario Computer Support department and provides technical support to all MCC Ontario staff. Special emphasis is given to setting up, configuring and documenting infrastructure that users interact with directly, such as file shares, Windows user profiles, offline file synchronization, workstation updates.
The Computer Support Technician reports to and takes direction from the Computer Support Coordinator. This position also works in partnership with the MCC Canada and US IT Staff to provide certain user software and services, and also to work towards shared MCC systems that benefit all MCC staff.
This position requires someone who is self-motivated, dependable, flexible and gracious. Some of the time will be spent "on-call" answering questions and solving hardware and software problems. A personality that invites people to bring their problems and questions is important.
The computer environment, in part, consists of:
• Windows 10
• Laptop and desktop workstations, as well as Pricing and Point of Sale terminals in Thrift Shops
• VoIP phones, both ShoreTel and Aastra, using Asterisk and ShoreTel PBXs
• Primarily Windows 2012 R2 server file and application servers
• A variety of printers from different vendors
• Linux-based firewalls, gateways and routers (primarily Ubuntu and OpenWrt)
• Microsoft Office suite applications
• Point-of-Sale software suite, including Logivision L-Boss, L-POS
• Some software is deployed using Microsoft Remote Desktop Servers and accessed using Remote Desktop
• Support for QuickBooks accounting packages
• F-Secure Computer Protection for antivirus


MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in 57 countries with 716 partners, 1133 staff and 40,000 volunteers.
Occasional evening and weekend work
IT Infrastructure
• Maintain, update, document and monitor the following servers and networking equipment:
o File Servers, including network shares and associated permissions, DFS and redirected folders.
o Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM) servers
o Group Policy
• Schedule downtime for server maintenance as necessary, informing staff of any upcoming downtime.
• Work in partnership with IT staff in Canada and US to provide access to Remote Desktop Applications hosted in Winnipeg and Akron, as well as to streamline, consolidate, and improve IT services across the MCC system.

Computer Support
• Provide technical support for the computers at MCC Ontario 50 Kent and three Regional offices, seven owned Thrift Shops, and other individual offices located in Ontario.
• Set up and support new and existing workstations.
• Set up and support a variety of network printers at all locations
• Take direction from the Computer Support Coordinator to identify and prioritize technical projects such as hardware upgrades or software maintenance
• Setup and deploy computer hardware (desktops, laptops, cell phones, other devices) to users
• When working with new systems, (or old systems without documentation,) write technical documentation on system configuration for internal Computer Support department use

Inventory and Licenses
• Maintain current inventory list of all MCC Ontario computers
• Ensure MCC Ontario is compliant with all IT Systems use and password policies developed by MCC
• Manage renewals of all computer related licenses (Microsoft, F-Secure, etc)

Other
• Perform other job related duties as assigned
• Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Day
• Participate in a local faith community, being willing to use personal gifts within this community and model nonviolent peacemaking through respectful interaction with others
• Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized
• Answer inquiries about MCC from constituency and general public; communicate MCC's values, articulating the importance of MCC's criteria for workers, all of whom serve as representatives of the Mennonite and Be in Christ churches which support MCC
• Model nonviolent peacemaking through respectful daily interactions with staff and the public
    
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