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Job Details: Interim Refugee Claimant Services Worker (MCC Vancouver Refugee Office)

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Interim Refugee Claimant Services Worker (MCC Vancouver Refugee Office)
Oct 31, 2020
Nov 02, 2020
until suitable candidate found
interim - 3-6 months
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

  • Relevant Bachelor's Degree (e.g. social work, social sciences, education, legal studies etc.).
  • Specialized training and/or experience in refugee claim processes and procedures.
  • At least 2 years of demonstrated experience working with refugees/claimants directly or 2 years’ experience in related programs dealing with issues of forced migration. Experience, skills, and knowledge of post-refugee claim work and knowledge of the Immigration and Refugee Board are essential.
  • Experience in multi-tasking, working independently, working under pressure and meeting deadlines.
Essential Skills:
  • Must be able to function independently and to exercise discretion and judgment in sensitive situations with potentially negative outcomes and with a highly diverse group of individuals and communities.
  • Fluency in English and Spanish. Fluency in one additional language (particularly French, Farsi) would be a benefit.
  • Ability to interpret and translate Spanish documents.
  • Ability to articulate the biblical foundation of MCC's refugee work from a Christian faith perspective.
  • Good understanding of immigration and refugee issues and policies
  • Good interpersonal skills; excellent boundaries and self-care.
  • Good verbal and written communication skills.
  • Ability to listen well and to provide advice/counsel within set parameters
  • A professional approach in respect to the diversity of the people served.
  • Valid Driver's License and an acceptable driving record.
  • Competency in using standard computer software (Microsoft Office Suite, MS Word, MS Excel, MS Access, internet, etc.),
  • Satisfactory criminal record check.
MCC BC’s Refugee Resettlement began in 1979 to promote and process sponsorships of SE Asian refugees. After 1990, MCCBC broadened its work in Vancouver to focus on services for refugee claimants. Presently, MCC’s niche is in supporting refused claimants working on their PRRA and H&C including related advocacy, accompaniment, and documentation assistance. This is a .8 FTE, 6-month interim position with some flexibility. The Refugee Claimant Services Worker reports to the Director of Programs.

This is a salaried position based in our Vancouver Refugee Office. There is some flexibility in FTE. Only those candidates who are legally eligible to work in Canada should apply.
Work requires healthy boundaries
The Refugee Claimant Services Worker includes serving as a resource person and information specialist:
• Providing an in-depth knowledge of immigration law, especially as it relates to the refugee claim process and convention refugees.
• The position requires ongoing self-education to keep up with frequent changes in immigration policy and regulations.
• Because of the many applications from refugee claimants, familiarity with Ministry of Children and Family Development, Ministry of Housing and Social Development, Human Resources and Skills Development Canada (HRSDC), Interim Federal Health(IFH), Legal Aid policies, etc, are important to assisting claimants in the best possible way.

Program Planning:
• Assist in developing and updating the strategic plan for the program
• Evaluate services and ensure performance measurements are met; ensuring ongoing improvement in the delivery of immigration and claimant services

General duties:

• Maintain a high level of integrity, reflecting Christian respect and Christ’s unconditional love to those we serve including volunteers and church partners.
• Model nonviolent peacemaking in the workplace and community and assist in resolving any conflicts within groups using a restorative justice model.
• Contribute to the shaping of a positive workplace culture based on Christian beliefs and values.
• Support MCC’s values in efforts to promote equity in the workplace.
• Attend MCC BC Program staff meetings and MCC BC staff meetings by Zoom, participate in annual staff retreats and participate in leading devotions, as required.
• Undertake other activities, as required, to promote, enhance and improve the Refugee Assistance Program, specifically, and MCC BC interests generally.
• Responsible for the day to day running of the office, including overseeing service worker and volunteer activities as appropriate.
• Liaison with local churches assisting with food services and other settlement needs.
• Assist clients in emergencies as they arise.

The nature of work--dealing daily with problems--can build levels of stress. The tasks and duties can potentially impact emotional health and therefore require attention to self-care. The job calls for high attentiveness and emotional maturity to handle the array of problems that are addressed in working with clients who may suffer from PTSD and whose status in Canada is tenuous.
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